CENTRELINK IN CRISIS UNDER TURNBULL

January 23, 2018


Centrelink is in crisis under the Turnbull Government.

The average call wait time to Centrelink has increased from 15 minutes to 16 minutes.

For particular groups of Australians the increase in wait times was even worse.

The average call wait time for people with disability, sickness or carers benefits increased from 24 minutes and 47 seconds to 28 minutes and 17 seconds.

The average call wait time for people accessing unemployment benefits increased from 25 minutes and 33 seconds to 30 minutes and 21 seconds.

The average call wait time for people accessing Youth or Student benefits increased from 25 minutes and 35 seconds to 31 minutes and 15 seconds.

And the average call wait time for Older Australians increased from 17 minutes and 3 seconds to 19 minutes.

Almost one in five calls to Centrelink are from Older Australians claiming the Age Pension.

Students and young people also make approximately one fifth of calls to Centrelink.

Over a quarter of calls to Centrelink are from job seekers.

Another quarter of calls to Centrelink are from Australians with a disability or their carers.

The L-Plate Minister for Human Services, Michael Keenan, needs to fix the mess left behind by the incompetent former minister, Alan Tudge.

The Department of Human Services has seen a revolving door of incompetent Ministers, with four ministers over the past four years.

What have any of them delivered?

The Government slashed 1,200 jobs from the Department at the budget last year. It then announced it was outsourcing 200 jobs for a call centre in October to manage the backlog in missed calls and lengthy call wait times. 

Centrelink needs permanent, full-time staff, who are properly trained and familiar with the often complex issues facing Australians who rely on our social security system.

Centrelink is in crisis under Turnbull. He must fix this mess immediately.

TUESDAY, 23 JANUARY 2018

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